10 Tips to Improve Call Quality & Hosting in 12 Step Meetings on Zoom

1. Go to www.zoom.us

2. On the top right corner of the page, click ‘Sign in’

3. Type in your email address and password for the account you use to host the meeting, and click ‘Sign in’

4. On the left of the page, under the heading ‘personal’, click on the 5th subheading: ‘Settings’

5. The word ‘Meetings’ will appear in bright blue up at the top of the page.

Scroll down the page to find the ‘Schedule Meeting’ heading, and “Host Video”. Click so it’s blue.

Just a little beneath this, find “Audio Type”. Click on ‘Telephone and Computer Audio’ so the circle beside it is outlined in blue.

Scroll further down the page to find the ‘In Meeting (Basic)’ heading, and find ‘Co-host’. Click so it’s blue.

Just a little beneath this, find ‘Always show meeting control toolbar’. Click so it’s blue.

Just a little beneath this, find ‘Screen sharing’. Click so it’s blue. Also click on ‘Host Only’ so the circle beside it is outlined in blue.

Scroll further down the page to find the ‘In Meeting (Advanced)’ heading, and ‘Customize data center regions for meeting/webinar data in transit’. Click so it’s blue. Tick all boxes.

Scroll further down the page to find the ‘In Meeting (Advanced)’ heading, and ‘Show a “Join from your browser” link’. Click so it’s blue.

6. Scroll to top of the page, and click on the grey word ‘Telephone’ (next to ‘Meeting’ and ‘Recording’) at the top of the page.

Scroll down the page to find ‘Choose where most of the participants call into or call from the meeting’. From dropdown list: select ‘Europe’ (or your region). Click on ‘All of Europe’ (or your region) so the circle beside it is outlined in blue.

Scroll further down the page to find ‘Global Dial-in Countries/Regions’. Click on pencil icon. In window, click beside magnifying glass on ‘Search for a country / region’ and type IRE (or the first few letters of your country). When IRELAND (or your country) appears, click on white box beside it so that it’s blue with a white tick symbol. In right window under ‘Selected Countries/Regions’, hover over the word ‘Ireland’ (or your country) and when the mouse changes to a cross, click and drag ‘Ireland’ (or your country) to the top of the list. Then click the blue ‘Save’ button on the bottom right.

Here are the full details of the Zoom settings we’ve decided on at CoDA Ireland intergroup to maximise security, anonymity & accessibility as per guidance from other 12-step programmes, and our own experience with online meetings to date.